General Order Information

GENERAL ORDER INFORMATION

 

HOW DO I PLACE AN ORDER?

If you’re a new customer you can register with us (it takes less than 15 seconds!) or continue as a guest, if you’re a returning customer enter your login details. (if you already have an account and it is your first time logging in you will need to update your details with us in “my addresses”)
you will need to enter your delivery and billing address details, please ensure billing details match your card details if using credit or debit card. alternatively you can checkout using Paypal.

Please ensure to review your order and details before completing your order. if you want to make any last minute changes you can click “edit your cart”. Once you’re happy click “place order” and you’ll have a batch of awesome headed to you as well as a little confirmation e-mail message containing the details of your order.

 

DO I NEED TO REGISTER TO PLACE AN ORDER?

You don't need to register to place an order; you can sign in as a guest. however, registering with Ohh Deer is free! Not only that but you can: be the first to know of our special offers and exclusive discounts through our newsletter!

 

CAN I ADD AN ITEM TO MY ORDER AFTER I HAVE PLACED IT?

We aren’t able to add items to an order once it has been placed, but if you make a new order within 1 hour and then contact us at customerservice@ohhdeer.com we’ll do our best to look into reducing the shipping cost and combining these orders. Please ensure you include order numbers within your email to assist the customer service team with prompt action.

 

HOW DO I CANCEL AN ORDER PLACED?

If you wish to cancel your order after being placed, you will need to contact us within 1 hour after receiving your confirmation email. However we can’t guarantee this will always be possible due to the fast turn around. If your order is already in ‘processing’ or ‘dispatched’ status, you will need to see our ‘returns/exchange’ policy which can be followed once the order has been received.

 

WHAT HAPPENS IF AN ITEM IS NO LONGER AVAILABLE AFTER I'VE MADE MY ORDER?

Unfortunately this does occasionally happen, but we’re trying to ensure stock discrepancies reported are minimal. however, should this happen the customer service team will be in contact to offer a replacement if one is available. Otherwise we will automatically send you a refund for the cost of the item and dispatch the rest of the order promptly.

 

WHAT DO I DO IF THERE IS A PROBLEM WITH MY ORDER?

As soon as you notice there is an issue with your order please contact our customer service team by emailing customerservice@ohhdeer.com. giving as much detail as possible, to assist with prompt action. However please see below which you may find helpful prior to making contact.

I'M MISSING ITEM'S FROM MY ORDER

Some of our products are ‘dropshipped’ which mean they are printed to order and dispatched from a different location, the additional lead time depending on the product orders is normally around 2-10 working days. The products this includes are phone cases, cushions, art prints and competition items. Please see our ‘delivery information’ for more details.

I'VE RECEIVED A DAMAGED/FAULTY ITEM

Please report any damaged or faulty item within 7 working days of receiving your order, failure to do so may result in us being unable to arrange for replacements or issuing a refund. Please include as much details as possible in your email, including images.

I HAVE NOT RECEIVED MY ORDER

Please see our ‘delivery information’ for details on transit times and how to track your order.