If you'd like to add an item after the order has been placed
We are unable to add items to an order once it has been placed, but if you make a new order within one hour and then contact us at [email protected], we’ll do our best to look into reducing the shipping cost and combining these orders for you. Please ensure you include order numbers within your email to assist the customer service team with taking prompt action.
If you'd like to change your delivery address
It is your responsibility to ensure the information provided on the order is accurate, to prevent problems occurring once the order has dispatched. Once the order has successfully been placed, you will receive a confirmation email that will contain details of the items ordered, the chosen delivery service and the delivery address. If you notice the delivery address is incorrect in any way, please advise the team immediately so they have the best chance of rectifying this before the order is dispatched.
An incorrect delivery address may result in an order being returned to sender. We would be unable to rectify this until the consignment has been received back to our warehouse, causing a significant delay. Unfortunately, depending on the error made on the address information and destination, it can vary on the time for goods to be returned to the sender.
If you'd like to cancel an order after it has been placed
If you wish to cancel your order, you will need to contact us within one hour of receiving your confirmation email. However, we can’t guarantee this will always be possible due to our quick turnaround. If your order is already in ‘processing’ or ‘dispatched’ status, you will need to see our ‘returns/exchange’ policy which can be followed once the order has been received. Please note our office hours are Monday – Friday.
** The team will do their best to assist where possible, however, we can’t guarantee changes can be made to an order once it has been placed placed **