All items being returned for a refund or exchange must be returned in their original packaging and in an unused condition.
How to return/exchange directly in-store:
If you would like to return or exchange an item in person, you can do this by returning it to our Loughborough HQ. You just need to bring the item in the original packaging and in resalable condition to our shop front with proof of purchase. Our shop can then issue you a full refund or exchange.
Loughborough store address: 3-6 The Rushes, Loughborough, LE11 5BE
Returning/exchanging an item via post
Our free returns policy is only valid for our UK customers and goods must be sent back within the first 7 days of you receiving your order, to receive a refund for the return postage. This does not impact on your statutory rights and goods can be returned within the standard 30 days if you should change your mind. However, returns after the first 7 days of delivery will not be eligible for free returns and will therefore not be reimbursed any postage you have paid to do so. If you would like to return something, please simply follow the instructions below or If you require further assistance with the process you can contact our service team at [email protected].
- Download the returns policy.
- Print off Returns note and complete as accurately as possible.
- Place the returns note within the order being returned.
- Post this first-class only with proof of postage, we are unable to reimburse postage fees for any other services.
We do not provide pre-paid return labels
Products excluded from our returns policy
Due to hygiene regulations, earrings are excluded from our returns policy. We are unable to refund or exchange any earrings purchased at Ohh Deer.
Also, due to the nature of our custom cushions, we are unable to offer our usual returns policy on these products: if you later change your mind or otherwise decide to return it through no fault of Ohh Deer we are unable to offer a refund.