Ohh Deer’s operational hours are Monday – Friday excluding bank holidays. We aim to process and dispatch all orders within 1-3 working days from when placed. However, during peak seasons this may vary slightly but you will be advised accordingly if we pre-empt a processing delay.
Once your order has successfully been dispatched from the warehouse, you will receive an email notification to inform you that goods are on their way. This will also include tracking details if applicable. Transit time from this point will vary depending on the shipping destination and the service selected.
We do everything in our power to ensure delivery times advised are met. However, occasionally transit times will be affected by factors beyond our control and therefore cannot be guaranteed.
Some of our products are drop shipped, which means there can be an additional processing time of around 2-5 working days to orders. If you’ve ordered other items that are none-drop shipped, these will be dispatched separately to the rest of your order in line with our processing time above.
Our newest drop shipped addition is personalised jewellery from Posh Totty. This has a processing time of approximately 8 working days with the supplier. There is more information about this directly on the product description and, if ordered alongside other products from the website, you will find these will arrive separately.
If you’re creating a custom product, the lead time of this can be between 3-7 days for production. You will be notified once your order is dispatched and this will arrive separately to any other items ordered from Ohh Deer in the same transaction.
How do I track my order?
We use a variety of different postal and courier services depending on the size/value/weight and delivery destination of an order. You will be notified once your order has successfully been dispatched and, if tracking is applicable, this will be included within the email.
As the tracking format can change depending on the courier used, some examples are listed below:
- Royal Mail (untracked): 21 digit number (I.E. 0D042918300000008DC1D)
- Royal Mail (tracked): 13 digit number (I.E. KP804092530GB)
- DPD tracking: 10 digit number (I.E 28195313022)
- P2P Trakpak: 20 digit number (I.E OHH5860GB91793319010)
- International local tracking number: 13 digit number (I.E.RP012082282NL)
If you require any assistance with the tracking of your order, please contact our customer service team directly at [email protected] The team will respond to emails as soon as possible.