GENERAL DELIVERY INFORMATION
- Ohh Deer’s opening hours are Monday – Friday excluding bank holidays, we aim to process and dispatch all order within 1- 3 working days from when placed. However during peak seasons this may vary slightly but you will be advised accordingly if we pre-empt a processing delay.
- Once your order has successfully been dispatched from the warehouse you will receive an email notification to advise you accordingly of this, including tracking details if applicable. Delivery times will vary depending on the shipping destination and the service selected.
- We do everything in our power to ensure delivery times advised are met. However, occasionally transit times will be affected by factors beyond the control of Ohh Deer and therefore cannot be guaranteed.
- It is the customers responsibility to pay any import duties and taxes which might be applied to the order at customs, unfortunately none of our shipping rates will cover this as the amount can vary on the products ordered and the final delivery destination.
Some of our products are dropshipped, which means there can be an additional processing time of around 2-5 working days. These are then dispatched separately from other items which may be ordered and currently only affects phone case’s, but can include cushions and art prints.
Our newest addition is the personalised jewellery, which has a processing time of approximately 8 working days with the supplier. There is more information of this directly on the product description and if ordered alongside other products from the website, you will find these will arrive separately.
GREETING CARD ONLY ORDERS (UK & WORLDWIDE)
We offer a reduced shipping rate for orders placed containing greeting cards only. There is however a limitation on the quantity which can be ordered which is up to 16, there after it will automatically charge our standard rate. Transit time can vary depending on the delivery destination.
UK STANDARD & PREMIUM DELIVERY
If our standard or premium delivery is selected at the checkout, we aim to get all orders dispatched within 1-3 working days from when the order has been placed (this does exclude weekends and UK bank holidays). You will receive a dispatch notification once your order has been shipped; transit time with our standard service is normally around 3-5 working days and premium being 2-4 working days.
Please note that depending on the value of the order will determine if the consignment has full tracking details.
UK FREE STANDARD DELIVERY
We offer free standard delivery to all UK customers when the order value exceeds £25. However this must be after all discounts have been applied. These orders are sent on a standard service which has a transit time around 3-5 working days.
UK NEXT DAY DELIVERY
For next day delivery you need to have placed your order before 14:00 Monday – Friday; however orders placed on Friday won’t then be delivered until Monday. Orders placed during the weekend or UK bank holidays will be advised at the checkout of the delivery date to expect with this service. Next day orders do require a signature upon receipt, so there will need to be someone present to sign for the goods otherwise you will be left a calling card to arrange re delivery, or collection of goods from the local depot. Deliveries can be anywhere between 7am – 5pm.
UK FREE NEXT DAY DELIVERY
We offer free next day delivery on UK orders over the value of £30(cut off of 14:00 Monday - Friday applies); however orders placed on Friday won’t then be delivered until Monday. orders placed during the weekend or UK bank holidays will be advised at the checkout of the delivery date to expect with this service. Next day orders do require a signature upon receipt, so there will need to be someone present to sign for the goods otherwise you will be left a calling card to arrange re delivery, or collection of goods from the local depot. Deliveries can be anywhere between 7am – 5pm.
DELIVERY TO EUROPE & REST OF THE WORLD
Australia, Argentina, Canada, China, Hong Kong, India, Mexico, United States, United Arab Emirates, New Zealand. Standard transit time (6-14 working days but can take up to 21 working days)
Premium transit time (1-7 working days)
Belgium, Bulgaria, Croatia, Czech Republic, Denmark, France, Finland, Germany, Greece, Hungary, Iceland, Italy, Luxembourg, Malta, Netherlands, Norway, Portugal, Poland, Spain, Sweden, Switzerland, Turkey. Standard transit time (5-10 working days but can take up to 21 working days)
Premium transit time (2-5 working days)
Please don’t worry if your desired delivery destination is not listed above, we ship orders internationally so please don’t be alarmed. the checkout will automatically calculate your shipping accordingly, however the below will still apply to these orders.
We aim to get all orders dispatched within 1-3 working days from when the order has been placed. Ohh Deer’s warehouse is open Monday – Friday however this excludes UK public bank holidays, where we completely close. you will receive a confirmation email once your order has been dispatched which is when your specific transit time will take effect.
Your order will be sent on a standard service only, however if the order is above £25.00 this will automatically be upgraded to a tracked standard service so we are able to monitor its progress during transit. we also offer an ‘express delivery’ for the above destinations, prices and transit times are detailed.
Even though our transit time is as accurate as possible, there may be occasions when factors out of our control cause a delay. we therefore ask if you can allow up to 21 working days on the ‘standard delivery’ before we can issue replacements or refund a missing order.
TRACKING YOUR ORDER
We use a variety of different postal and courier services, depending on the size/value/weight and delivery destination of an order. You will be notified once your order has successfully been dispatched and if tracking is applicable this will be included within the email. As the tracking format can change depending on whom with, here are a few examples.
- Royal Mail (untracked): 21 digit number (I.E. 0D042918300000008DC1D)
- Royal Mail (tracked): 13 digit number (I.E. KP804092530GB)
- Fastway: 12 digit number (I.E. LY0001490433)
- FedEx:12 digit number (I.E.779126303695)
- Spring: 22 digit number (I.E. 8261000032450000124763)
- Parcel Force: (I.E PBJE4088348001, JE4088348 SOMETIMES WILL CONTAIN GB ON THE END)
- DHL: 10 digit number (I.E. 2648333095)
- International local tracking number: 13 digit number (I.E.RP012082282NL)
If you require any assistance with the tracking of your order, please contact our customer service team directly on [email protected].