ORDER PROCESSING
- Orders are dispatched from the UK and Guernsey.
- Order processing time is 3 working days from order confirmation (Monday-Friday, excluding public holidays). This is subject to change during Sale periods.
- When your order has been dispatched, you will receive an email confirmation which will include a tracking number you can use to check the status of the order.
- Please review your delivery address before placing an order. Ohh Deer will not be responsible for non-delivery of orders where the delivery details have been entered incorrectly by the purchaser.
- If you need assistance with your order, please contact [email protected] as soon as possible.
UK DELIVERY
The transit times below apply once you've received email confirmation of dispatch.
We offer free UK delivery for orders over £50*. Free delivery orders are dispatched via Royal Mail 2nd class as standard, but larger/heavier parcels may be dispatched via FedEx. Regrettably, the specific carrier service cannot be selected by the customer. *Exclusions to this service do apply, including, but not limited to, personalised products, sale periods and some promotional offers.
Next Day Delivery
Orders must be placed by 14:00 Monday – Friday to guarantee same day dispatch.* More information below:
- Orders placed after 14:00 will be processed and dispatched the following working day.
- Next Day is available Monday - Friday. We are unable to guarantee Saturday delivery, therefore orders placed on a Friday will include an estimated delivery of Monday.
- Working days are classed as Monday - Friday and do not include public holidays. Orders placed on Saturday and Sunday will be dispatched on Monday for delivery Tuesday.
*Exclusions to this service do apply, including, but not limited to, personalised products, sale periods and some promotional offers.
Below are a list of the areas the Next Day service can be selected but may not be achievable by FedEx. Table also includes details of the other delivery services available to those areas.
