If an item in your order is damaged or missing, please report the problem immediately to our customer service team at [email protected] or via Live Chat.

Please include as much information about the issue as possible, ideally including photos. This will allow the team to provide a solution more quickly.

Where possible, please report any issue within the first seven days after receiving your order, as this will enable the team to obtain the necessary information from any third party involved in the fulfillment of your order.