Return / Exchange Information

RETURN / EXCHANGE INFOMATION


RETURNING TO STORE

If you would like to return an item purchased in one of our two stores, these must be returned to the same store in its original packaging and resalable condition. you will require the receipt as proof of purchase to obtain a refund for store credit note.

Loughborough store address (3-6 The Rushes, Loughborough, LE11 5BE)

Ipswich store address (24 Thoroughfare, Ipswich IP1 1BY)

 

RETURNING AN ONLINE PURCHASE

Our free returns policy is only valid for our UK customers and goods must be sent back within the first 7 days of you receiving your order, to receive a refund for the postage paid to do so. This does not impact on your statutory rights and goods can be returned within the standard 30 days if you should change your mind.

If you would like to return something please pop an e-mail to our customer service team at customerservice@ohhdeer.com. Or download and follow instructions on the returns policy/returns note attached below.

Download Return Policy | Download Return Note

 

ARE ANY ITEMS EXCLUDED FROM BEING RETURNED?

Due to hygiene reasons earrings are excluded from our returns policy, we are unable to refund or exchange any earrings purchased at Ohh Deer.